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Progress Report on the National Strategy to Reduce Gambling Harms

ABSG progress report 2020

  1. Contents
  2. Industry culture

Industry culture

The success of the National Strategy requires action from multiple stakeholders and the whole spectrum of operators from across gambling industry has a critical role to play in reducing harm by the way it implements measures to protect its customers.

Past performance has been mixed41. There have been good examples of progress, such as improving the prominence of gambling management tools and some short term increased prominence of safer gambling tools within marketing42. However, enforcement cases by the Gambling Commission over past years have frequently identified similar failings - operators have systematically either missed obvious warning signs of harm, or have failed to take appropriate action when these signs have been displayed43.

We doubt whether the gambling industry has yet achieved the capacity and culture to give us confidence they are ready to fully engage in the delivery of the National Strategy. Making further demonstrable progress on changes to industry culture would be a key indicator of change.


41 ABSG Publications - RGSB progress reports on past strategy

42 BGC members to remove TV and radio gaming advertising during COVID-19 lockdown, BGC

43 Enforcement report 2018/19, Gambling Commission

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