Report
Annual report and accounts 2023 to 2024
The Gambling Commission's 2023 to 2024 Annual report and accounts. For the period 1 April 2023 to 31 March 2024.
Annex A
A fairer market and more informed customers
| A fairer market and more informed consumers | Planned Completion Date | Status |
|---|---|---|
| Consumer Awareness Campaign | 28 March 2024 | Completed |
| Review and, where necessary, update our approach to tackling non–compliance related to fair and transparent terms and practices including the processing of customer withdrawals | 29 March 2024 | Completed |
| Publish initial outputs from Consumer Voice programme | 31 October 2023 | Completed |
Improving gambling regulation
| Improve the way we regulate | Planned Completion Date | Status |
|---|---|---|
| Intranet redevelopment | 30 November 2023 | Completed |
| Accommodation strategy | 29 March 2024 | Completed |
| Internal risk management | 29 March 2024 | Completed |
| Enhance data services infrastructure | 29 March 2024 | Completed |
| Business continuity plans | 29 March 2024 | Completed |
| Launch our Diversity and Inclusion Strategy | 31 July 2023 | Completed |
| Non GAR Consultations: Payment services - Technical update | 1 November 2023 | Completed |
| Development of data strategy | 9 June 2023 | Completed |
| Publish a corporate strategy for the year 2024 and beyond | 29 March 2023 | Completed |
| Implement a new corporate system Finance/HR IT strategy | 26 July 2024 | On track |
| Records & Information Management Structures and Retention Periods | 31 December 2024 | On track |
| Initiate a programme of operational enhancements to our service level provision. (Ops Improvement - Phase 1) | 31 December 2024 | On track |
| Ops continuous improvement (Tech improvement) | 31 October 2024 | On track |
| Developing new pay and rewards framework to incentivise retention and recruitment | 30 September 2024 | On track |
| New Regulatory Returns | 19 May 2025 | On track |
| Explore efficiencies and engage with DCMS on future funding arrangements to ensure regulation remains effective. | 1 September 2023 | Superseded - moved to BAU and incorporated into the 2023 to 2024 budgeting process and medium-term forecast. |
| Internal governance structures | 29 March 2024 | Superseded - Framework documentation work has been superseded by request from Exec team to review use of Exec subgroups to monitor progress on strategy and other key areas, for example data governance. |
| New Case Management System | 31 October 2023 | Superseded – Duplicated deliverable of "Scope and implement short to medium continuous improvement tech and processes across operations." |
| GPTW Strategy | 17 October 2023 | Superseded - Will be incorporated within the wider People Strategy development (aligned to the Corporate Strategy). |
| Non-GAR consultations. Issues to be reviewed on a case-by-case basis and may be allocated a higher priority. Consultations include financial key events reporting, PML/MLRO consultation and Reg Panels consultation. | 29 March 2024 | Missed and replanned to next year - Continue to analyse the responses by going through individual comments. This deliverable is missed and replanned to next year as awaiting a new Tranche 1 publication date. SRO working closely with CEO and DCMS to agree a path forward. |
Keep crime out of gambling
| Keep crime out of gambling | Planned completion date | Status |
|---|---|---|
| Identify and undertake high impact interventions to disrupt unlicensed operators targeting consumers in Great Britain | 29 March 2024 | Completed |
| Consolidate information on third parties and/or white labels on our website | 30 June 2023 | Completed |
Optimise returns to the National Lottery
| Optimise returns to the National Lottery | Planned completion date | Status |
|---|---|---|
| 3NL deliverables | 29 February 2024 | Completed |
| Manage the transition to the Fourth National Lottery Licence | 31 January 2024 | Completed |
Protecting children and vulnerable people from being harmed by gambling
| Protecting children and vulnerable people from being harmed by gambling | Planned Completion Date | Status |
|---|---|---|
| Financial penalties framework | 2 September 2024 | On track |
| Launch the Official Gambling Survey for Great Britain | 31 July 2024 | On track |
| Support industry-led initiatives to enhance player protections, including the solution to the single customer view challenge and harm detection good practice | 29 March 2024 | Completed |
| GAR items: Consult on changing think 21 to think 25 in ordinary codes, extend test purchasing to small operators (remove exemption), extra protections for under 25s - vulnerability statement, review machine technical standards, consult on unsupervised AGCs (for example, service stations) | 29 March 2024 | Completed |
| Publish evidence gaps and priorities assessment | 12 June 2023 | Completed |
| Complete scoping phase for industry data-sharing pilots | 29 March 2024 | Complete |
| Consult on proposed changes to our Licence Conditions and Codes of Practice (LCCP) in connection with the White Paper | 29 March 2024 | Missed and replanned to next year - Continue to analyse the responses by going through individual comments. This deliverable is missed and replanned to next year as awaiting a new Tranche 1 publication date. SRO working closely with CEO and DCMS to agree a path forward. |
| Non-GAR Consultations: Gamstop extension, suicide reporting consultation | 29 March 2024 | Missed and replanned to next year - Continue to analyse the responses by going through individual comments. This deliverable is missed and replanned to next year as awaiting a new Tranche 1 publication date. SRO working closely with CEO and DCMS to agree a path forward. |
| Algorithm work | 1 June 2023 | Superseded - Betting and Gaming Council have ceased their work on the algorithms project, to focus on delivering anticipated GAR commitments. |
Annual Report and Accounts 2023 to 2024 - Notes to the accounts
Last updated: 17 October 2024
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