Annual Report and Accounts 2022 to 2023
Improving gambling regulation
As a high-profile regulator, our risk-based and evidence-led approach has continued and over the past year we have ensured the best structure and people are in place which enables us to regulate effectively, adapt, and ensure high standards are maintained by all licensed gambling operators.
The pace of change around innovative technology and novel online products has continued over the past year, with our framework and agile approach designed to stay ahead of those changes in an increasingly digital landscape.
Our highlights in this area
The following sets out our highlights over the past year for the deliverable of improving gambling regulation.
We submitted our formal advice to the Secretary of State to support the Government’s Gambling Act Review White Paper which was released in April 2023. The Review represents a once-in-a-generation opportunity to deliver change for gambling in Great Britain and builds on the long-term programme of measures we already have in place. The Government incorporated many of our recommendations into the Review and will now see a range of consultations launched.
We continued to make progress around the implementation of recommendations from the National Audit Office (NAO) 2020 report into gambling, alongside other improvement work highlighted in reports by the Public Accounts Committee and House of Lords Select Committee.
The development of impact metrics and a framework to communicate progress against our priorities has remained a key element of our drive to evaluate the impact of our work, individual projects and interventions.
To continue to be an effective regulator, we developed our Information Technology (IT) and digital systems further and continued to automate systems and processes as much as possible to help us maintain resources in our frontline work with gambling operators and stakeholders.
Now online for over two years, our website which we ensure remains accessible and user-friendly, continued to improve and deliver enhanced digital services and signposting.
During the year we continued to develop our people to ensure a workplace which is effective and diverse, with resources being managed effectively. This meant undertaking a variety of initiatives to improve our leadership capabilities, competencies and behaviours. It was a proud moment for us to be certified as a Great Place to Work following our annual employee survey which saw a response rate of 85 percent.
Our commitment to our Diversity and Inclusion (D&I) agenda continued as we promoted an open and inclusive culture. Including celebrating events such as International Women's Day, Black History Month, and creating champions of Menopause Awareness. We have engaged colleagues at all levels in the development of our future D&I strategy to set the agenda for the coming years to further improve diversity and build on our inclusive culture.
Last updated: 18 October 2023
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