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  1. Public register
  2. Regulatory action register
  3. Settlement for Videoslots Limited

Videoslots Limited

Account number:
Decision date:
15 June 2023
Divestment, Commission costs, Public statement and Payment in lieu of financial penalty


This investigation followed two compliance assessments which resulted in the commencement of a section 116 regulatory review1 of Videoslots’ Limited (Videoslots).

The regulatory review found failings in the implementation of Videoslots’ processes which were aimed at preventing Money Laundering (ML) and ensuring safer gambling.

Between October 2019 and February 20222, Videoslots failed to comply with certain Licence Conditions and Codes of Practice (LCCP), specifically:

  • paragraph 3 of licence condition 12.1.1, requiring licensees to ensure that ML policies, procedures and controls are implemented effectively, kept under review, revised appropriately to ensure that they remain effective, and take into account any applicable learning or guidelines published by the Gambling Commission
  • paragraphs 1a, 1b and 2 of Social Responsibility Code Provision (SRCP) 3.4.1, requiring licensees to identify and interact with customers in a way which minimises the risk of customers experiencing harms associated with gambling, and to take into account the Commission’s guidance on customer interaction.

The investigation, and our subsequent regulatory review, found:

  • failings in Videoslots’ implementation of Anti-Money Laundering (AML) policies, procedures and controls
  • deficiencies in its responsible gambling controls and practices, and weaknesses in the implementation of the existing policies procedures and controls.

In line with our Statement of principles for licensing and regulation, Videoslots will make payments in lieu of a financial penalty of £2,000,000. 

Further information about this case can be found on our website: Videoslots Limited Public Statement ( 

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