Paddy Power Betfair Regulatory settlement
This regulatory settlement consists of:
- a payment in lieu of a financial penalty of £2,000,000 in respect of all four Licensees
- agreement to the publication of a statement of facts in relation to this case
- payment towards the Commission’s costs of investigating the case.
In considering an appropriate resolution to this investigation, the Commission has had regard to the following aggravating and mitigating factors:
Aggravating factors
- the Commission has previously issued public statements regarding similar issues it has observed in relation to other operators
- the serious nature of the breaches identified
- the impact on the licensing objective of protecting vulnerable persons.
Mitigating factors
The Licensees:
- swiftly put in place an action plan designed to remedy the failings (noting that the Licensees had already commenced some improvements prior to the compliance assessment) and provided updates
- fully co-operated with the Commission’s investigation, worked openly and collaboratively with the Commission throughout the licence review process, and provided information by agreed deadlines
- accepted the failings at an appropriately early stage in the investigation.
Good practice
Gambling operators should take account of the failings identified in this investigation to ensure industry learning. Operators should consider the following questions and take remedial action where required:
- would your safer gambling controls identify all the potential indicators of harm, as required by SRCP 3.4.3?
- are you considering escalation of automated actions, such as an immediate block?
- are you flagging indicators of harm in a timely manner?
Paddy Power Betfair Findings
Last updated: 17 December 2025
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