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Corporate Governance Framework

Our corporate governance framework sets out the necessary responsibilities and procedures that guarantee we operate properly.

How we will handle the matter

9. Once you have told us of your concern, we will look into it to assess what action should be taken. You may be asked how you think the matter might best be resolved.

10. If you request a written response we will write to you within 10 working days of receipt, summarising your concern and setting out how we propose to handle it. We will tell you who is dealing with the matter, the expected timeline of the process and whether your further assistance may be needed.

11. It may be decided that a formal investigation is necessary. In most cases it will be the responsibility of the Chief People Officer or the Head of Governance to make arrangements for the matter to be investigated. Depending on the nature of the concerns raised, the Commission may appoint an external body to undertake the investigation and report their findings to the Commission. The Commission will remain responsible for receiving the report, deciding on the outcome of the investigation and reporting the decision and outcome.

12. We will give you as much feedback as we properly can, and if requested, we will confirm our response to you in writing. However, we may not be able to tell you the precise action we take, where this would infringe a duty of confidence owed by us to someone else.

13. A register of disclosures will be maintained in confidence by the Head of Governance. The number of new disclosures and a broad indication of any action taken on disclosures will be reported regularly to the Audit and Risk Committee. No identifiable case details will be shared with the Committee.

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