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Videoslots Limited to pay £2m for regulatory failures

15 June 2023

Videoslots Limited will pay £2 million after social responsibility and anti-money laundering failures were uncovered during a Commission investigation.

The operator – which runs, and – will pay the money as part of a settlement with the Commission.

Social responsibility failures included:

  • not ensuring that customers displaying risk behaviours were identified as potentially experiencing harm because responsible gambling reviews were not undertaken as early, or as well, as they should have been.

  • failing to identify whether a customer was at risk of experiencing harm by not considering whether the amount being deposited or lost was appropriate.

  • allowing customers showing indicators of harm to continue to gamble significant amounts after interactions despite their behaviour continuing.

Anti-Money Laundering (AML) failures included:

  • not implementing its own risk-based processes appropriately due to significant delays in conducting the required action, such as an AML review or request for source of funds following a trigger in its processes.

  • not fulfilling elements of customer due diligence as early as intended in accordance with its own risk-based approach.

  • not having sufficient AML analysts to process the volumes of data or undertake the AML account reviews in accordance with its procedures.

All £2 million of the settlement will go to socially responsible causes.

More details of the failings can be read in public statement.

Public statements

Videoslots Limited Public Statement

Published: 15 June 2023

Read the public statement about videoslots limited public statement

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Last updated: 15 June 2023

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