The Gambling Commission website uses cookies to make the site work better for you. Some of these cookies are essential to how the site functions and others are optional. Optional cookies help us remember your settings, measure your use of the site and personalise how we communicate with you. Any data collected is anonymised and we do not set optional cookies unless you consent.

Set cookie preferences

You've accepted all cookies. You can change your cookie settings at any time.

Skip to main content
  1. Home
  2. News
  3. Corporate
  4. New consultation on resolving disputes

New consultation on resolving disputes

24 March 2014

The Department for Business, Innovation and Skills (BIS) has published a consultation on implementing the EC Directive on Alternative Dispute Resolution (ADR) (opens in new tab) which requires Government to make ADR available for disputes concerning contractual obligations between a consumer and a business.

Last year the Gambling Commission explained the key aspects of the Directive in the consultation on Licence Conditions and Codes of Practice (LCCP), and the interaction between the Directive and the Social Responsibility Code provision in LCCP about complaints and disputes.

Under the Directive, ADR entities handling disputes related to gambling will have to be approved by a UK competent authority and meet certain requirements relating to independence, experience and provision of information.

BIS is now seeking views on the implementation proposals, and calling for evidence to help it consider a broader simplification of the ADR landscape. The consultation runs until 3 June 2014.

The Commission would appreciate being copied into any responses to BIS as this will help it assess the potential impact of the proposals on licensed operators.

Note to editors

  1. The Gambling Commission (the Commission) regulates gambling in the public interest alongside its co-regulators local licensing authorities. It does so by keeping crime out of gambling, by ensuring that gambling is conducted fairly and openly, and by protecting children and vulnerable people from being harmed or exploited by gambling. Subject to these overriding public protection objectives, as regulator of the National Lottery the Commission monitors and challenges Camelot to raise the maximum amount for good causes. The Commission also provides independent advice to government on gambling in Britain.
  2. The Commission and local licensing authorities are responsible for licensing and regulating all gambling in Great Britain other than spread betting, which is the responsibility of the Financial Conduct Authority (FCA) (opens in new tab).
  3. See the Terms & Conditions section of our website for information on legal advice (opens in new tab).

For all media enquiries, please contact the Gambling Commission press office.


Last updated: 3 December 2020

Show updates to this content

No changes to show.

Is this page useful?
Back to top