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New consultation on resolving disputes

24 March 2014

The Department for Business, Innovation and Skills (BIS) has published a consultation on implementing the EC Directive on Alternative Dispute Resolution (ADR) (opens in new tab) which requires Government to make ADR available for disputes concerning contractual obligations between a consumer and a business.

Last year the Gambling Commission explained the key aspects of the Directive in the consultation on Licence Conditions and Codes of Practice (LCCP), and the interaction between the Directive and the Social Responsibility Code provision in LCCP about complaints and disputes.

Under the Directive, ADR entities handling disputes related to gambling will have to be approved by a UK competent authority and meet certain requirements relating to independence, experience and provision of information.

BIS is now seeking views on the implementation proposals, and calling for evidence to help it consider a broader simplification of the ADR landscape. The consultation runs until 3 June 2014.

The Commission would appreciate being copied into any responses to BIS as this will help it assess the potential impact of the proposals on licensed operators.

Note to editors

  1. The Gambling Commission regulates gambling in the public interest alongside its co-regulators local licensing authorities. It does so by keeping crime out of gambling, by ensuring that gambling is conducted fairly and openly, and by protecting children and vulnerable people from being harmed or exploited by gambling. Subject to these overriding public protection objectives, as regulator of the National Lottery the Commission monitors and challenges Camelot to raise the maximum amount for good causes. The Commission also provides independent advice to government on gambling in Britain.
  2. The Commission and local licensing authorities are responsible for licensing and regulating all gambling in Great Britain other than spread betting, which is the responsibility of the Financial Conduct Authority (FCA) (opens in new tab).
  3. See the What we do section of our website for information on legal advice (opens in new tab).

For all media enquiries, please contact the Gambling Commission press office.

Last updated: 13 June 2024

Show updates to this content

Following an audit the 'Financial Conduct Authority (FCA)' link has been updated.

Formatting updated.

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