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Raising Standards for consumers - Compliance and Enforcement report 2020 to 2021

The Gambling Commission's report on Compliance and Enforcement action 2020 to 2021


Businesses do not make decisions - people do. This is why the Commission continues to ensure that personal licence holders are held accountable, where appropriate, for the regulatory failings within the operators they manage. There have been a range of outcomes in the past year including:

  • 10 licence revocations - eight Personal Functional Licenses (PFL) and two Personal Management Licenses (PML)
  • 11 warnings issued to PMLs
  • One warning with conditions placed on the licence of a PML
  • 21 advice to conducts issued to PMLs
  • 10 PMLs surrendered
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Key issues identified through casework
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