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The Gambling Commission website uses cookies to make the site work better for you. Some of these cookies are essential to how the site functions and others are optional. Optional cookies help us remember your settings, measure your use of the site and personalise how we communicate with you. Any data collected is anonymised and we do not set optional cookies unless you consent.

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How we handle requests

Your request for information will be logged and stored in our electronic filing system. Each case file includes the original request, information you've provided to us and any other information relevant to the request.

We may share the details of your request between our internal departments, depending on the subject matter.

If you are making a request about your personal data (or acting on behalf of someone making a request), you’ll need to provide proof of identity. If it's relevant, we'll also ask for information to show you have authority to act on someone else's behalf.

If your request is about information we’ve received from another organisation, we’ll ask the relevant organisation for their view on whether we can disclose the material.

How long we hold your details for

The retention period is set at 3 years from the date of the last action. All information is held in line with our retention schedule.

Why we keep requests

We keep details of requests to compile statistical reports on performance. We also use them for staff training and development.

Sharing of personal data

We may share your personal data with the Information Commissioner's Office (ICO) as the supervisory authority when required.

Your rights

If you want to know more about your rights, please refer to the Your Rights section in our privacy statement.

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