Consultation response

Autumn 2023 consultation – Proposed changes to LCCP and RTS - Socially responsible incentives: Consultation Response

This response sets out our position in relation to the consultation on socially responsible incentives

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Published
26 March 2025

Last updated
30 June 2025 - Changes

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Contents

• Autumn 2023 consultation – Proposed changes to LCCP and RTS - Socially responsible incentives: Consultation Response

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• Executive summary
• Introduction
• Summary of responses and our position
• • Proposal 1 - Ban or limit the use of wagering requirements
  • Proposal 2 - Ban mixing of products within incentives
  • Proposal 3 - Proposed changes to Licence Conditions and Codes of Practice (LCCP) Social Responsibility (SR) Code 5.1.1 (Rewards and Bonuses) to make the structure and wording clearer
• Evaluating the impact of relevant changes
• Annex
• • Annex 1: List of organisations that responded and consented to the publication of their name

Operational information

Group	Question	Guidance
Account and registrations	Funds held in customer accounts	This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field.
Account and registrations	Total number of active accounts for Gambling Commission licensed activities	This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field.
Account and registrations	Number of new registrations	This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field.
Operational events	Complaints logged by the operator (GB)	This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field.
Operational events	Of which, disputes referred to Alternative Dispute Resolution (ADR) entity (GB)	This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field.
Operational events	Self-exclusions made during the period (GB)	This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field.
Operational events	Known breaches of self-exclusion (GB)	This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field.
Operational events	People who have gambled were unable to verify their age (GB)	This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field.
Operational events	Incidents logged in customer interaction log (GB)	This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field.
Operational events	Individuals in interaction (GB)	This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field.
Operational events	Restrictions made on individual products (GB)	This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field.
Operational events	Timeouts (GB)	This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field.
Operational events	Time and money limits (GB)	This section is only applicable for full casino B2C operating licensees. If you hold only a game host (casino) licence, please enter 0 in this field.

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Last updated: 30 June 2025

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Removal of contributions guidance.