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An image of policy senior manager Graham Burgin alongside the blog title.

Widening the scope of GAMSTOP to include telephone and email betting

Our policy senior manager Graham Burgin talks through the actions telephone and email betting gambling businesses will need to take to participate in the GAMSTOP multi-operator self-exclusion scheme from 1 April 2024.

Posted 18 December 2023 by Graham Burgin

We recently confirmed that we were extending the requirement to participate in the GAMSTOP multi-operator self-exclusion scheme to all gambling businesses that make and accept bets by telephone and email. This updated requirement will come into force on 1 April 2024.

GAMSTOP (opens in new tab) is the online self-exclusion scheme. It currently gives consumers the opportunity to exclude themselves from all online gambling for a period of at least six months. We have decided that by extending the scope of the requirement to include telephone and email betting services we are taking a small but important step to better protect vulnerable consumers.

Impacted gambling businesses will have to integrate with the GAMSTOP application programming interface. This will allow their customers’ details to be appropriately cross-referenced with the GAMSTOP register.

To support impacted gambling businesses with this process, we recently teamed up with Fiona Palmer and Katie Reynolds-Jones from GAMSTOP to deliver a webinar (opens in new tab) that contains guidance on the steps businesses will have to take to comply with the new code provision.

The webinar provides:

  • a summary of the work completed to date - 1 minute 40 seconds into the video
  • an overview of the GAMSTOP scheme - starts at 6 minutes 17 seconds
  • guidance about the integration process - starts at 17 minutes 29 seconds
  • a question and answer session - starts at 32 minutes 06 seconds.

If as an operator, having viewed the webinar, you have further questions you can contact the Commission via 0121 230 6511 (option 2) or licensing@gamblingcommission.gov.uk for support on licensing queries. And GAMSTOP support is available with regards to the integration process via support@gamstop.co.uk and for fees information via finance@gamstop.co.uk.

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