Contents

• What you need to tell us when you hold an operating licence
• 1.
  General
• 2.
  Financial requirements
• 3.
  Protection of children and other vulnerable persons
• 4.
  ‘Fair and open’ provisions
• 5.
  Marketing
• 6.
  Complaints and disputes
• 7.
  Gambling licensees’ staff
• 8.
  Information requirements
• 9.
  Gaming machines in gambling premises
• 10.
  Assessing local risk
• Assurance statements
• LCCP notifications
• Notification of security breaches
• Protecting customer funds
• Remote game/software payment faults

Assurance statements

What are assurance statements for?

While we will hold you to account for what you say in your statements, the main beneficiary of the statement is you, the operator.

Assurance statements are designed to improve the focus and accountability on the delivery of the licensing objectives by the boards, or equivalent senior leadership structures, of large gambling businesses.

The statements are intended to:

• be a relatively concise self-assessment of the risks to the licensing objectives posed by the business
• how well you are managing those risks
• where you need to improve and how you intend to do so.

Assurance statements provide a means for your board to provide constructive challenge within the business on the effectiveness of your governance and risk management arrangements in facilitating positive consumer protection, addressing gambling-related harm and crime prevention measures.

Actively manage your risk

We want you to embrace the challenges of the regulatory landscape by actively and effectively managing your risks and issues and to inform key business decisions. In turn, we are committed to a proportionate and risk-based regulatory regime.

If licensing objectives are the focal point of your decision making and they are supported by good governance, risk management and a high level of compliance your business is less likely to present a risk.

If this approach is successful, as we believe it will be, and over time more and more operators incorporate the licensing objectives into their corporate culture, the need for external regulatory scrutiny may decrease.

The precise governance arrangements of organisations will vary depending on the size, nature, and complexity of your operations or on the gambling services you provide. We will take this into account when we receive and review your assurance statements.

The previous examples provide indicative content of the assurance statement templates (the 2019 versions). The templates provide a structure to populate, as well as explanatory notes, and have been made available in a format that can be manipulated to enable tailoring of the layout as required. These templates are available to download at the bottom of the page.

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LCCP notifications