Director of Communications
Responsible for Communications, public affairs and contact centre
Lucy joined the Gambling Commission in July 2021 having established herself as an innovative leader in government communications.
Lucy joined from the Office of the Public Guardian, an agency of the Ministry of Justice, where she led the multi-disciplinary Communications team. Her team’s award-winning diversity and inclusion campaigns received notable praise within the industry.
Prior to this, Lucy led strategic communications and campaigns at the Government Digital Service for over two years. She pioneered award-winning digital communications as part of the cross-government response to the 2015 Ebola crisis while at the Department of Health and worked at the House of Commons for four years, orchestrating cutting-edge social media and digital strategies to engage audiences.
Lucy is responsible for the following areas of the Commission's work:
- corporate communications and public affairs
- internal and external communications
- contact centre.