Kay was appointed as Executive Director of Operations at the Gambling Commission in September 2022.
Kay has had a successful career as Head of Operations for Ombudsman Services. In this previous role, Kay had leadership responsibility for the delivery of dispute resolution for the Communications, Energy and Parking sectors.
Kay is a qualified Trading Standards Officer and worked for local government for over 15 years, latterly as Head of Enforcement, Fraud, and Investigations for Cheshire East Council.
Kay has always had a keen interest in regulation and consumer protection, starting her career with a degree in consumer protection.