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Conclusion

2CV provided the following points for consideration.

The nature of limits ultimately depends on what the end goal is. If the goal is for people to stop and think about their playing, avoid falling into familiar harmful behaviours, and limit harm caused by related factors (such as alcohol), then increased friction such as stake limits, deposit limits and loss limits are felt to be most suitable. However, there are a number of disadvantages to them.

Alternatively, if the goal is to prevent overspend, to avoid people chasing losses to their detriment, and to guarantee harm prevention, absolute limits such as affordability checks and weekly and/or monthly limits are more suitable. Ultimately, there are a number of consequences to consider with each type of limit.

Notes

1Participants were not asked to reflect on spend for a specific gambling activity and therefore may have been reflecting on stake and session spend for different activities.

2 Whilst the session spend wasn’t much higher for problem gamblers, the likelihood of multiple sessions a week was higher.

3 Hot state play occurs when attitudes to gambling soften, and behaviour can be triggered more easily. Further information on hot states can be found in our research on 'Understanding why people gamble and typologies'.

4Participants were not asked to reflect on spend for a specific gambling activity and therefore may have been reflecting on maximum stake for different activities.

5 This research was conducted prior to the remote customer interaction consultation, which opened in November 2020.

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