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RTP value of Virgin Bet bouncy bubbles game

Request date
30 September 2026

Outcome
Information not held

Document actions
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Request

Please could I have the information on some data Virgin Bet may have.

I would like to know the true RTP value of their bouncy bubbles game. It is quoted as 91% but I feel this is inaccurate after many plays.

How much money they have taken from players Vs given out, over how many spins if possible. In the description, the RTP does not include jackpot wins, as it says 91% plus the chance to win the jackpot.

I would also like to know if they have data from individual players, as they claim to not have that.

Response

Thank you for your request which has been processed under the Freedom of Information Act 2000 (FOIA).

In your email you have requested information in relation to the operator Virgin Bet. Specifically:

  1. The true RTP value of their bouncy bubbles game.
  2. How much money they have taken from players Vs given out, over how many spins if possible.
  3. If they have data from individual players, as they claim to not have that.

I can confirm that no recorded information falling within the scope of your request is held by the Gambling Commission. However, you may find the following published document of interest:

RTP Annex

Review of the decision

If you are unhappy with the service you have received in relation to your Freedom of Information request you are entitled to an internal review of our decision. You should write to FOI Team, Gambling Commission, 4th floor, Victoria Square House, Victoria Square, Birmingham, B2 4BP or by reply to this email. 

Please note, internal review requests should be made within 40 working days of the initial response. Requests made outside this timeframe will not be processed.

If you are not content with the outcome of our review, you may then apply directly to the Information Commissioner (ICO) for a decision. Generally, the ICO cannot make a decision unless you have already exhausted the review procedure provided by the Gambling Commission. 

It should be noted that if you wish to raise a complaint with the ICO about the Commission’s handling of your request for information, then you are required to do so within six weeks of receiving your final response or last substantive contact with us.

The ICO can be contacted at: The Information Commissioner’s Office (opens in a new tab), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Information Management Team
Gambling Commission

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