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  1. Public register
  2. Regulatory action register
  3. Settlement for Petfre (Gibraltar) Limited
Settlement

Petfre (Gibraltar) Limited

Account number:
39544
Decision date:
30 June 2026
Outcomes:
Public statement, Commission costs and Payment in lieu of financial penalty

Details

A licence review under section 116 of the Act was commenced following a Compliance Assessment, conducted between May and June 2024 of the remote operating licence of  Petfre (Gibraltar) Limited (“the Licensee”)(licence number 039544-R-319290-009).  

The review found failings in Petfre Gibraltar Limited’s Social Responsibility (SR) controls. Petfre (Gibraltar) Limited failed to comply with the following Licence Conditions and Codes of Practice (LCCP):  

  • paragraphs 1, 2, 4, 7 and 11 - Social Responsibility Code Provision (SRCP) 3.4.3 relating to remote customer interaction.

In line with our Statement of Principles for Licensing and regulation, Petfre (Gibraltar) Limited will make a payment in lieu of a financial penalty of £900,000. 

Further information about this case can be found on the Gambling Commission’s public statement, which can be found here: Petfre (Gibraltar) Limited Public Statement

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