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  1. Public register
  2. Regulatory action register
  3. Settlement for AG Communications Limited
Settlement

AG Communications Limited

Account number:
39483
Decision date:
4 February 2025
Outcomes:
Payment in lieu of financial penalty, Divestment, Commission costs and Public statement

Details

A regulatory review under section 116 of the Act was commenced following a Compliance Assessment of the remote Operating Licence of AG Communications Limited (licence number 039483-R-319409-017).

The review found failings in AG Communications Limited’s Anti-Money Laundering / Counter Terrorist Financing (AML/CTF) and Social Responsibility (SR) controls.

AG Communications Limited failed to comply with the following requirements of the Licence Conditions and Codes of Practice (the LCCP) between May 2023* and October 2024**.

  • Paragraph 3 of Licence Condition (LC) 12.1.1 Anti-money laundering
  • Paragraphs 1, 4, 7,9 and 11 of Social Responsibility Code Provision (SRCP) 3.4.3 relating to remote customer interaction.
  • SRCP 3.9.1 (1) – Identification of Individual Customers – (Remote)
  • LC 4.2.1 (1) – Disclosure to Customers
  • LC 15.2.1 (15) – Reporting Key Events
  • SRCP 4.2.6 (1) – Display of Rules
  • SRCP 3.5.3 (1) - Self-exclusion – remote SR code

In line with our Statement of Principles for Licensing and Regulation, AG Communications Limited will make a payment in lieu of a financial penalty of £1,407,834. Details of this are set out under the heading Regulatory Settlement.

Further information about this case can be found on the Gambling Commission’s public statement, which can be found here: AG Communications Limited Public Statement

 

* With the exception of SRCP 3.5.3 (1) which commenced in October 2022 and concluded in May 2024

** The other breaches commenced on dates between May 2023 and November 2023 and concluded between December 2023 and October 2024

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