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Public statement

Taylor Leisure Public Statement

Published:
6 August 2026
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Our public statements make reference to breaches of the Licence Conditions and Codes of Practice (LCCP) requirements which were in effect at the time of the breach. In some cases, the requirements have since been updated.

Operators are expected to consider the issues outlined below and review their own practices to identify and implement improvements in respect of the management of customers’ accounts.

Introduction

Licensed gambling operators have a legal duty to ensure their gambling facilities are provided in compliance with the Gambling Act 2005 (opens in new tab)(the Act), the conditions of their licence and in accordance with the licensing objectives, which are to:

  • prevent gambling from being a source of crime or disorder, being associated with crime or disorder or being used to support crime
  • ensure that gambling is conducted in a fair, safe and open way
  • protect children and other vulnerable people from being harmed or exploited by gambling.

Operators are expected to consider the issues outlined below and review their own practices to identify and implement improvements in respect of the management of customers’ accounts.

Taylor Leisure Executive Summary

A section 116 (of the Act) regulatory review was commenced of the non-remote operating licence of Taylor Leisure (licence number 002333-N-103902-013).

The review found failings in Taylor Leisure’s Social Responsibility (SR) controls.

Taylor Leisure failed to comply with the following Licence Conditions and Codes of Practice (LCCP):

In line with our Statement of Principles for Licensing and regulation, Taylor Leisure will make a payment in lieu of a financial penalty of £3,000. Details of this are set out under the heading Regulatory Settlement.

Taylor Leisure Findings

Breach of paragraph 1 of Licence Condition 15.1.1

LCCP 15.1.1(1) requires:

"Licensees must as soon as reasonably practicable, in such a form or manner as the Commission may from time to time specify, provide the Commission with any information that they know relates to or suspect may relate to the commission of an offence under the Act, including an offence resulting from a breach of a licence condition or a code provision having the effect of a licence condition."

We found that between July 2025 and October 2025 Taylor Leisure failed to inform the Commission of their failure to comply with SRCP 3.5.6 as soon as reasonably practicable.

Failure to comply with paragraph 1 of SRCP 3.5.6

Compliance with a SRCP is a condition of the licence by virtue of section 82(1) of the Act.

We found that between April 2016 and October 2025 Taylor Leisure failed to comply with the following requirements relating to non-remote customer interaction.

SRCP 3.5.6 paragraph 1 requires:

"Licensees must offer customers with whom they enter into a self-exclusion agreement in respect of facilities for any kind of gambling offered by them at licensed gambling premises the ability to self-exclude from facilities for the same kind of gambling offered in their locality by any other holder of an operating licence to whom this provision applies, by participating in one or more available multi-operator self-exclusion schemes."

Taylor Leisure failed to participate in one or more available multi-operator self-exclusion schemes.

Taylor Leisure Regulatory Settlement

This regulatory settlement consists of:

  • a payment in lieu of a financial penalty of £3,000
  • agreement to the publication of a statement of facts in relation to this case
  • payment towards the Commission’s costs of investigating the case.

In considering an appropriate resolution to this investigation, the Commission has had regard to the following aggravating and mitigating factors:

Aggravating factors

  • the Commission has previously issued public statements regarding similar issues which it has observed in relation to other operators.

Mitigating factors

Taylor Leisure Limited:

  • has an unblemished regulatory history
  • swiftly put in place an action plan designed to remedy the failings and provided updates
  • fully co-operated with the investigation and provided information by agreed deadlines
  • accepted the failings at an appropriately early stage in the investigation.

Good practice

Gambling operators should take account of the failings identified in this investigation to ensure industry learning. Operators should consider the following questions and take remedial action where required:

  • do you have sufficient processes in place to ensure that all key events are notified to the Commission in a timely manner?
  • do you have effective procedures for self-exclusion to prevent an individual who has entered a self-exclusion agreement from participating in gambling?
  • do you participate in a multi-operator self-exclusion scheme to allow customers who enter into a self-exclusion agreement the ability to self-exclude from facilities for the same kind of gambling offered in their locality by any other holder of an operating licence?
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