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Suspension of licences – In Touch Games Limited

01 September 2023

An online gambling business has had its licences to operate in Great Britain suspended.

The Gambling Commission has suspended the operating licences of In Touch Games Limited (operating licence numbers 002091-R-104264-033, 002091-R-104264-033 and 002091-R-104264-033) as it carries out a review under section 116 of the Gambling Act 2005 (the Act).

The review and consequent suspension follows concerns that activities may have been carried out contrary to the Act, not in accordance with conditions of their licence and that the Licensee may be unsuitable to carry on the licensed activities. It is suspected the operator failed to follow licence conditions related to money laundering, fair and transparent terms and practices, and reporting key events.

In accordance with section 118 (2) of the Act the Commission has determined to suspend the above operating licence.

We have made it clear to the operator that during the course of the suspension we expect it to focus on treating consumers fairly and keeping them fully informed of any developments which impact them.

The suspension does not prevent the operator from allowing consumers to access their accounts and withdrawing funds. In Touch Games Limited – which operates bonusboss.co.uk, cashmo.co.uk, casino.mfortune.co.uk, casino2020.co.uk, drslot.co.uk, jammymonkey.com, mfortune.co.uk, mrspin.co.uk, pocketwin.co.uk and slotfactory.com – can be contacted through its websites.

The suspension takes place immediately.

EDIT: On 5 September 2023 In Touch Games Limited (ITG) surrendered its Gambling Commission operating licence.

Despite the surrender, and as set out in our Licensing, compliance and enforcement policy, the Commission has the power to continue its investigations into ITG. It will also consider whether any action is needed against those who hold personal management licences at the operator at the relevant time.

We expect ITG to carry out an orderly closure of its websites to GB consumers and this includes providing consumers with clear information on how to obtain and withdraw their funds. If a customer has questions concerning their account they should contact the operator via its websites.

Last updated: 6 September 2023

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EDIT: On 5 September 2023 In Touch Games Limited (ITG) surrendered its Gambling Commission operating licence.

Despite the surrender, and as set out in our Licensing, compliance and enforcement policy, the Commission has the power to continue its investigations into ITG. It will also consider whether any action is needed against those who hold personal management licences at the operator at the relevant time.

We expect ITG to carry out an orderly closure of its websites to GB consumers and this includes providing consumers with clear information on how to obtain and withdraw their funds. If a customer has questions concerning their account they should contact the operator via its websites.

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