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Gambling Commission welcomes launch of new application service for Personal Functional Licences

03 December 2018

We are happy to announce an improved online personal functional licence application service is available from 4 December 2018.

The service gives applicants an efficient, streamlined and improved service. It follows the in line with the GOV.UK design, making it quicker and easier to submit an application.

Supporting this new application service will be an improved processing tool to be used by the Commission’s licensing staff that includes the introduction of electronic Disclosure Barring Service (DBS) checks. These improvements should result in applications being assessed more quickly.

We have introduced text and email alerts in the new processing approach to keep applicants informed on the progress of their applications from submission through to when the licence is issued.

This improved licence application service has been developed as part of our ongoing commitment to improve the way we regulate by simplifying, automating and digitising the licensing process. We will automate more aspects of the personal licensing process by developing a new personal licence (PFL and PML) management and maintenance tool by the end of March 2019. As we develop this work, we will continue to engage with the casino industry to ensure you have the opportunity to be involved in user research and inform further developments that meet your needs.


Last updated: 11 February 2021

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