The Gambling Commission website uses cookies to make the site work better for you. Some of these cookies are essential to how the site functions and others are optional. Optional cookies help us remember your settings, measure your use of the site and personalise how we communicate with you. Any data collected is anonymised and we do not set optional cookies unless you consent.

Set cookie preferences

You've accepted all cookies. You can change your cookie settings at any time.

Skip to main content
  1. Home
  2. News
  3. Corporate
  4. Gambling Commission launches new online self-service portal...

Gambling Commission launches new online self-service portal for personal licence holders

19 December 2019

A new online and mobile-friendly service which allows personal gambling licences to be managed and administered far quicker has been launched by the Gambling Commission.

The new service, available on the Commission’s website, allows personal licence holders to quickly change personal details, report key events linked to their licence, and download e-copies of the licence itself. The new service also includes a processing tool that reduces processing times from several weeks to only a few days.

Helen Venn, executive director at the Gambling Commission said: “This new service has only been running for a matter of weeks and already we’ve had over 4,000 users logging on and an improved processing time of 80%.

“Over half of those have used a mobile device to access the portal, allowing them to manage their personal licence on the go, save time and hopefully improving their experience.

“Listening to the needs of personal licence holders has been vital.

“Through their feedback, and through our own drive to continuously improve the way we regulate, we looked in detail at our licence management processes and set ourselves the challenge to cut down on administration by using technology and our systems more effectively.

“The result is a much more efficient process for everyone through a more streamlined, simpler service.”

The Commission is also reminding personal licence holders that if they started a maintenance application prior to 26 November 2019 via the old portal, but had not submitted, then those people will need to re-register and begin the application process again.


Last updated: 22 February 2021

Show updates to this content

No changes to show.

Is this page useful?
Back to top