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Commission publishes the reasons for suspending Triplebet’s licence

07 April 2020

The Commission has, today, published the reasons for suspending the licence of online gambling business Triplebet.

Triplebet operated a betting exchange and a remote casino under the trading name ‘Matchbook’. Its operating licence was suspended, with immediate effect, on February 17 as part of a package of sanctions for social responsibility and money laundering failings.

The investigation found serious failings in Triplebet's approach to anti-money laundering, the monitoring of business relationships and due diligence checks into members of gambling syndicates. Serious failings were also found in the operator’s approach to social responsibility. In one case a player was able to gamble a large sum of money over the course of two days without any interaction whatsoever. Another player who registered, played and then self-excluded on the same day was subsequently able to reopen his account six months later. He then played for 10 hours a day on consecutive days and lost a large sum before self-excluding again, without any monitoring or interaction taking place.

In addition to the suspension, which will remain in place until Triplebet can prove it has implemented the remedial measures required by the Commission, the operator will pay a £740,000 fine.

Gambling Commission chief executive Neil McArthur said: "We have repeatedly made it clear that operators must put player protection at the forefront of their activities and ensure that they have effective anti-money laundering processes in place. We will not hesitate to use our regulatory powers, including the suspension and revocation of licences, if we need to do that to protect consumers and the public from gambling related harm.

“Any operator that doubted that we were ready and willing to use the full range of our regulatory powers should think again. All operators need to learn the lessons from this case and our other enforcement cases.’’

Since January the Commission has suspended the operating licences of Stakers Limited, Addison Global Limited and International Multi-Media Entertainments Limited.

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Last updated: 2 March 2021

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