Raising Standards for consumers - Compliance and Enforcement report 2020 to 2021
Issues identified through casework
Previously, the available regulatory options only included advice to conduct notices, warnings, licence reviews and suspensions, which all served a useful purpose but did not always result in swift intervention and remediation.
To counter this, the special measures process was introduced for isolated situations where we had a high level of confidence that a licensee had accepted its failings, committed to raising standards, mitigated risks to consumer harm, offered redress where appropriate, and had no history of protracted non-compliance.
Last updated: 8 December 2021
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