The Gambling Commission website uses cookies to make the site work better for you. Some of these cookies are essential to how the site functions and others are optional. Optional cookies help us remember your settings, measure your use of the site and personalise how we communicate with you. Any data collected is anonymised and we do not set optional cookies unless you consent.

Set cookie preferences

You've accepted all cookies. You can change your cookie settings at any time.

Skip to main content


Raising Standards for consumers - Compliance and Enforcement report 2020 to 2021

The Gambling Commission's report on Compliance and Enforcement action 2020 to 2021

  1. Contents
  2. Issues identified through casework

Issues identified through casework

Previously, the available regulatory options only included advice to conduct notices, warnings, licence reviews and suspensions, which all served a useful purpose but did not always result in swift intervention and remediation.

To counter this, the special measures process was introduced for isolated situations where we had a high level of confidence that a licensee had accepted its failings, committed to raising standards, mitigated risks to consumer harm, offered redress where appropriate, and had no history of protracted non-compliance.

Is this page useful?
Back to top