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National Strategy to Reduce Gambling Harms

Subject to analysis of the consultation and call for evidence, issue a formal consultation on proposals for specific customer interaction requirements for online gambling (GC)


June 2022

The Gambling Commission has published a response to the consultation on strengthening customer interaction, focusing on the types of indicators gambling operators are required to monitor, automating processes for strong indicators, and restricting marketing to customers at risk of harm. Further guidance will be issued in June 2022.

April 2021

The consultation on remote customer interaction has now closed. The Commission will provide an update on the progress of the consultation in due course, which will be available on the consultations page of our website (GC)

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