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2018 to 2019 Enforcement Report - operator failures lead to tough action

27 June 2019

Gambling businesses and those who lead them need to improve the support they offer consumers who are at risk of harm and do more to guard against money laundering.

The Commission’s Raising Standards for Consumers Enforcement Report provides an overview of the enforcement work the regulator has undertaken over the past year and sets out future lessons for operators.

Over the last 12 months, the Commission has carried out more than 160 investigations. Enforcement action has resulted in a variety of sanctions against operators and their senior management. Operators have also paid £19.6m in penalty packages because they failed to follow Commission rules aimed at making gambling fairer, safer and free from crime.

The Gambling Commission’s chief executive Neil McArthur said: “I want gambling consumers in Britain to be able to enjoy the fairest and safest gambling in the world and I want gambling operators to work with us to put customer enjoyment and safety at the top of their corporate agenda.

“As the report shows, we will be tough when we find operators bending the rules or failing to meet our expectations, but we also want to try and minimise the need for such action by providing advice, a programme of support material and compliance activity to help operators get things right in the first place.’’

Last updated: 27 August 2021

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