Information for licence applicants

Personal licence applications

We have two types of personal licence:

Personal Functional Licence

These licences are for people who work in certain roles in the casino industry.

The licence application fee is:

Find out more about Personal Functional Licences and what you'll need to apply.

Personal Management Licences

These licences are for people who hold specific management roles across the gambling industry.

The licence application fee is:

Find out more about Personal Management Licences and what you'll need to apply.

Operating licence applications

Operating licence applications can be complex and take time to assess and process. This can take up to 6 months and in some cases longer.

We require all applications to be fully complete, with all required documents and with the required fees to be paid when the application is submitted.

We will not start processing any application unless the fee has been paid and the application is complete. We may also reject your application.

Fees

You will need to pay an application fee when you submit your application, this can be paid by credit or debit card online.

The fee you need to pay depends on what licence and activities you are applying to be licensed for.

You can calculate your application fees using our fees calculator (opens in new tab).

Licence application processing times

Current timescales

These timescales are not guaranteed. They are based on the application being complete at the point it is submitted and on our average time to reach a decision.

Timescales may be affected by the following

• Quality of the application – you have not included all of the information needed
• Complexity of the application – for example your corporate ownership structure is complex or your funding arrangements are complex
• Suitability – concerns about the applicant or people relevant to the application
• Links to other applications – your application is linked to another application or to an existing licence holder
• Demand – application demand is high around the time you submit your application
• Licence reviews – applicant or company/person linked to the application whose existing licence is undergoing a review under section 116 of the Gambling Act 2005 (opens in a new tab). Licensing will not make a final decision on the application until the outcome of the licence review is known and may not be able to start looking at the application depending on the circumstances which led to the licence review
• COVID-19 situation – constraints due to the current situation.

Sending information to us

It is important that when sending any identity documents that these have been certified as true copies.

If you need to send supporting documents to us, upload documents to your application.

If documents can't be uploaded to your application, scan and email documents to licensing@gamblingcommission.gov.uk. Make sure you include your name, application or account number in the email.

Updates on your application

We are committed to keeping you informed with the progress of your licence application.

Personal licence and Annex A applications

For personal licence and Annex A applications, we keep you informed through email and text messages.

Emails are sent from the address processing.service@notifications.service.gov.uk

Text messages will show as being sent from GAMREGGB

Operating licence updates

For personal management and operating licence applications, updates are provided by email.

Emails are sent from a gamblingcommission.gov.uk address.

We're working on improving updates

We're working on improvements to allow you to track your application online in addition to getting updates by email.

As we roll this out we will keep applicants informed through the licence application services.

How to contact the Licensing team

The Licensing team will respond to all queries within 5 days.

If you have submitted an application or hold a licence

If your query relates to an application you have submitted, and you have not yet been contacted by a caseworker, or a held Gambling Commission licence you should either submit a online contact form or email us licensing@gamblingcommission.gov.uk.

Alternatively, you could call 0121 230 6666 (from outside the UK call us on +44 121 230 6666).

If you choose to call us, make sure you leave your name, application or account number, contact details and a brief description of your query.

If you have a query not related to an application or licence

For queries not related to an application or Gambling Commission licence raise a general enquiry.