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Cookie policy for digital services

Cookie policies for Gambling Commission Digital Services

Published: 22 February 2021

Last updated: 4 December 2024

This version was printed or saved on: 2 May 2025

Online version: https://www.gamblingcommission.gov.uk/about-us/guide/digital-services-cookie-policy

Overview: Cookies are small files that tell us if your phone, tablet or computer has used a digital service before. They help us understand how the digital service is being used, help you navigate between pages efficiently, help remember your preferences, and generally improve your browsing experience.

Essential cookies

Essential cookies do things like:

We do not need to ask permission to use essential cookies. These cookies always need to be on however they can be deleted by changing the settings on your browser.

The following table details what cookies we use within our digital services.

What cookies we use within our services.
Service Cookie name Purpose Expires If disabled
Application online .AppOnline Anti-forgery token to prevent fraudulent use of form submissions On browser close Service will not be usable
Application online ASP.NET_SessionId Session ID On browser close Service will not be usable
Apply for a personal licence .AspNetCore.Antiforgery. <UniqueId> Anti-forgery token to prevent fraudulent use of form submissions On browser close Service will not be usable
Apply for a personal licence GCAuth Session ID On browser close Service will not be usable
Apply for a personal licence GCSession Session ID while in a specific application On browser close Service will not be usable
eServices RequestVerificationToken_ <UniqueId> Anti-forgery token to prevent fraudulent use of form submissions On browser close Enables fraudulent activity and rogue form submissions
eServices Eservices Session ID for the user On browser close Service will not usable
eServices Eservices.AccountUser Session ID for the account the user is logged in as 1 hour Service will not be usable
eServices .OLEOnline Randomly generated session ID On browser close Service will not be usable
eServices gc-analytics-eservices Saves the user’s cookie consent settings for eServices 1 year User's session will not be tracked. Service will run as normal
LA returns GCOR Anti-forgery token to prevent fraudulent use of form submissions On browser close Service will not be usable
LA returns ASP.NET_SessionId Session ID On browser close Service will not be usable
Manage your personal licence ai_session This is a unique anonymous session identifier cookie.

Cookies set by Microsoft Application Insights, which allow Insights to monitor the health and status of the server and digital services.
On browser close Performance information will not be collected
Manage your personal licence ai_user This is a unique user identifier cookie enabling counting of the number of users accessing the application over time.

Cookies set by Microsoft Application Insights, which allow Insights to monitor the health and status of the server and digital services.
1 year Performance information will not be collected
Manage your personal licence .AspNetCore.Antiforgery. <UniqueId> Anti-forgery token to prevent fraudulent use of form submissions On browser close Service will not be usable

Analytics (optional) cookies

Analytics cookies collect information about:

Optional cookies are only used in the eServices digital service.

Google Analytics

With your permission, we use Google Analytics software (Google Analytics 4) to collect anonymised information about how you use our digital services. We do this to help make sure the digital service is meeting the needs of its users and to help us make improvements.

We do not allow Google to use or share the data about how you use our digital services.

Find out more about Google Analytics cookie usage (opens in new tab).

The following table details the cookies set by Google Analytics.

What cookies we use within our services.
Name Purpose Expires
_ga This helps us count how many people visit the digital service by tracking if you have visited before 400 days
_gid This helps us count how many people visit the digital service by tracking if you have visited before 1 day
_ga_0HH6YRTMN9 Used by Google Analytics to find and track an individual session with your device 400 days

You can read Google’s overview of data practises within Google Analytics (opens in new tab).

Microsoft Clarity

With your permission, we use Microsoft Clarity to capture how you use and interact with our digital services through behavioural metrics, heatmaps, and session replay. We do this to help make sure the digital service are meeting the needs of users and to help us make improvements.

For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement (opens in new tab).

The following table details the cookies set by Microsoft Clarity.

What cookies we use within our services.
Name Purpose Expires
_clck Saves the Clarity User ID and preferences, unique to that digital service is attributed to the same user ID 1 year
_clsk Connects multiple page views by a user into a single Clarity session recording 1 day
CLID Identifies the first-time Clarity saw this user on any digital service using Clarity 1 year
ANONCHK Indicates whether MUID cookie is transferred to anonymous ID (ANID), a cookie used for advertising. Clarity doesn't does not use ANID and so this is always set to 0 10 minutes
MR Indicates whether to refresh MUID cookie 7 days
MUID Identifies unique web browsers visiting Microsoft websites. These cookies are used for advertising, site analytics, and other operational purposes 390 days
SM Used in synchronising the MUID cookie across Microsoft domains At the end of the session

Find out more about how we use information digital service users provide us with by visiting the privacy policy.

Change your cookie preferences

You can change your cookie preferences for digital services by visiting digital services.