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Our role in protecting vulnerable people

'When consumers are in a vulnerable situation, they may be significantly less able to understand the risks of gambling and the terms and conditions; and they may be at higher risk of experiencing negative outcomes from gambling.'.

We have produced a statement which summarises our approach to identifying, supporting and protecting consumers who are in vulnerable situations.

It brings together information from existing Gambling Commission policy and guidance documents to help provide consolidated information about how we take account of consumer vulnerability in our work.

It is intended to help gambling businesses, gambling consumers, the general public, and other regulators and organisations understand our approach and expectations.

Read our Vulnerability statement: Our approach to identifying and supporting vulnerable consumers throughout the customer journey.

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Last updated: 18 July 2023

Show updates to this content

Updated to link out to our new vulnerability statement.

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