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Processes and procedures in place for assessing existing licensees

Request date: 1 March 2023

This version was printed or saved on: 1 December 2023

Online version: https://www.gamblingcommission.gov.uk/about-us/freedomofinformation/processes-and-procedures-in-place-for-assessing-existing-licensees


I’m very pleased you have ”robust and effective processes and procedures in place which are utilised when assessing existing licensees. These procedures and processes have been put in place to minimise the risk of an operator continuing to provide gambling services where they do not meet the required standards”.

My concern is that you don’t, and don’t have any interest in the problem of unlawful marketing in your sector.

Please therefore provide the references processes and procedures, along with the supporting evidence to demonstrate they are robust and effective.


Thank you for your enquiry which has been processed as a request under the Freedom of Information Act 2000 (FOIA).

In your email you have requested the Gambling Commissions ‘references processes and procedures, along with the supporting evidence to demonstrate they are robust and effective.’

The Gambling Commission regulates most types of gambling in Great Britain, including The National Lottery in the UK. We also license the individuals and businesses that offer gambling and provide them with advice and guidance.

Section 21 of the FOIA provides that information is exempt where it is reasonably accessible elsewhere. The Gambling Commission exists to safeguard players and the wider public by ensuring gambling is fair and safe. The ways in which we do this, including processes and procedures, are published on our website: How we regulate - Gambling Commission

Please note, if this information does not fulfil your request please submit a further request specifying the recorded information you require.

Review of the decision

If you are unhappy with the service you have received in relation to your Freedom of Information request you are entitled to an internal review of our decision. You should write to FOI Team, Gambling Commission, 4th floor, Victoria Square House, Victoria Square, Birmingham, B2 4BP or by reply to this email.

Please note, internal review requests should be made within 40 working days of the initial response. Requests made outside this timeframe will not be processed.

If you are not content with the outcome of our review, you may then apply directly to the Information Commissioner (ICO) for a decision. Generally, the ICO cannot make a decision unless you have already exhausted the review procedure provided by the Gambling Commission.

The ICO can be contacted at: The Information Commissioner’s Office (opens in a new tab), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Information Management Team
Gambling Commission
Victoria Square House
Victoria Square
Birmingham B2 4BP