Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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In early 2020, we consulted on proposals to change parts of the licence conditions and codes of practice (LCCP) relating to the information we require licensees to provide to us. We also consulted on proposals to improve regulatory returns data collection and official statistics publications.

Our consultation proposals wanted to make data requirements more efficient for licensees, and for us. Specifically, the proposals sought to:

  • improve data quality and the efficiency of regulation
  • reflect our continued focus on customers and social responsibility
  • ensure requirements are reconciled against our current and future data needs
  • streamline our existing requirements
  • reduce regulatory burden.

The aim was to ensure the information requirements placed on licence holders are proportionate and effective to inform our regulation of the gambling industry.

We received 70 written responses to the consultation which ran for 12 weeks.

The consultation response document summarises the responses received and explains our position on each proposal. Changes to the LCCP because of this consultation will take effect on 31 October 2020. They will affect all licensees.

Other changes, such as those to our eServices system, regulatory returns, and our official statistics - will take place at the times indicated in the position statements for each specific change.

Posted on 30 July 2020