Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
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Regulatory returns are a basic condition of holding a gambling licence and we still expect them to be submitted accurately and in a timely manner. More than ever, the data we collect on the size, shape and trends of the gambling market is critical to our work in making gambling fair and safe.

We have allowed an additional four weeks (28 days) for operators whose regulatory returns are due on or before 30 June 2020.

While operators continue to adjust their working arrangements due to Covid-19, we have updated this guidance.

For operators whose annual regulatory returns are due between 1 July and 31 July 2020, we are also allowing some additional time. These must all be submitted by 12 September 2020.

Quarterly returns due after 30 June must now be submitted as normal (within 28 days of an operator’s quarter end).

  • For example, if your quarter end is in line with UK financial quarters (1 April 2020 to 30 June 2020) you need to submit by 28 July 2020.

Note that our regulatory returns reminder service is automated. Reminder emails will state the original submission due dates.

Posted on 24 June 2020