Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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HM Treasury has launched its annual Frozen Assets Review on GOV.UK.

As in previous years, all individuals, organisations and businesses (including gambling operators) holding frozen assets will have until Friday 11 October 2019 to submit their report to the Treasury’s Office of Financial Sanctions Implementation (OFSI). Reports should include the value of all such assets as of close of business on Monday 30 September 2019. If you do not hold frozen assets there is no need to submit a nil return to OFSI, except in cases where assets were reported last year and are no longer held.

The Gambling Commission recognises the importance of the Frozen Assets Review as a way to ensure financial sanctions remain an effective foreign policy and national security tool, and urges operators to make any relevant submissions in good time for the Friday 11 October 2019 deadline.

All completed reports for 2019’s Frozen Assets Review should be emailed to ofsi@hmtreasury.gov.uk using the template on the GOV.UK website.

Any queries should also be directed to ofsi@hmtreasury.gov.uk.

Posted on 09 September 2019