Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
Skip to main content

The Gambling Commission has announced that Sarah Harrison, its Chief Executive, will be leaving the Commission at the end of February 2018 to take up a senior role with the Department for Business, Energy and Industrial Strategy.

Commenting on the announcement, Chairman of the Commission Bill Moyes stated:

“The Gambling Commission has set an ambitious agenda and clear priorities for treating customers fairly and making play safer and our new three-year strategy embeds this approach for the future. Sarah’s impact has been significant in shaping this direction of travel. I and my Board colleagues wish Sarah every success for the future and look forward to continuing to work with her to deliver this agenda over the next few months.”

Sarah Harrison stated:

“I am proud of the work that all at the Commission have delivered together. I am very confident that as the Commission delivers its new strategy it will go from strength to strength and will continue to make gambling in Britain fairer and safer.”

The search for Sarah’s successor is already underway. A further announcement will be made once a new chief executive has been appointed. Neil McArthur, the Commission’s Chief Counsel and Executive Director, will be appointed by the Commission as Acting Chief Executive with effect from 28 February 2018 until the permanent CEO can take up post.  

Notes to editors 

  1. More information about how we regulate the gambling industry.
  2. Useful statistics on the gambling industry

Journalists can contact our press office on 0121 230 6700 or email: communications@gamblingcommission.gov.uk

Posted on 07 December 2017