Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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HM Government has published The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 which came into effect on 26 June 2017.

This comes following a period of transposition of the EU 4th Money Laundering Directive and replaces the previous Money Laundering Regulations 2007.

All casino operators both non-remote and remote (online) must comply with the new requirements and will need to ensure they have effective measures in place.

Richard Watson, programme director said: “We welcome the new Regulations, which supports our licensing objective of keeping gambling crime free.”

“We are currently in the process of revising our anti-money laundering guidance to reflect the new Regulations - operators are reminded they need to take their anti-money laundering responsibilities seriously and implement the necessary changes.”

Operators will be invited to feedback on the proposed changes to our guidance (The Prevention of Money Laundering and Combating the Financing of Terrorism – guidance for remote and non-remote casinos) via a consultation.

All gambling operators, casino or otherwise are reminded that: 

  • they still have other duties to prevent money laundering under the Gambling Act, Proceeds of Crime Act, and the LCCP
  • there is a clear need to further raise standards across the industry
  • the government has warned it has the power to include other sectors within the new Money Laundering Regulations at a later date if those sectors are assessed as being higher risk. 


Notes to editors 

  1. See the press release from HM Treasury
  2. More information about how we regulate the gambling industry.
  3. Useful statistics on the gambling industry

Journalists can contact our press office on 0121 230 6700 or email: communications@gamblingcommission.gov.uk

Posted on 27 June 2017