Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Through a joint operation run by the City of London Police’s Intellectual Property Crime Unit (PIPCU) and the Gambling Commission, there has been an 87% drop in adverts placed for gambling operators on illegal websites that infringe copyright in the last twelve months.  

PIPCU’s Operation Creative seeks to stop licensed gambling operators inadvertently providing revenue to those committing crime online, and ultimately breaching the Gambling Commission’s licensing objective to keep crime out of gambling.

The operation is intrinsically linked to a new licence condition introduced in October last year, which requires operators to place digital adverts responsibly.

Read the full news story on the City of London Police website.

We strongly encourage gambling operators to sign up to gain access the Infringing Website List (IWL), which is an online portal containing an up-to-date list of copyright infringing sites. For more information please contact PIPCUIWL@cityoflondon.pnn.police.uk 

Posted on 13 June 2017