Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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The Gambling Commission and the Directors of Public Protection Wales will be hosting a reception at the Welsh Assembly today aimed at building partnerships to reduce gambling-related harm.

The event comes on the back of data recently published by the Commission that showed there are approximately 27,000 problem gamblers in Wales and a further 95,000 at risk gamblers.

The reception will include contributions from Commission chief executive Sarah Harrison, Minister for Social Services and Public Health Rebecca Evans AM, and Chair of Public Protection Wales Mark Elliott.

Ms Harrison said: “There are over 120,000 people in Wales who are problem gamblers or at risk of developing a problem. The harms that can arise from gambling can be even more wide reaching - affecting families, businesses and communities.

“By working in close partnership with the Welsh Assembly, local councils, and advice bodies we are seeking to tackle gambling-related harm and make gambling fairer and safer for people in Wales.”

Notes to editors

  1. More information about how we regulate the gambling industry.
  2. Journalists can contact our press office on 0121 230 6700 or email:communications@gamblingcommission.gov.uk
Posted on 20 September 2017