Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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The Gambling Commission’s Annual Report and Accounts 2016/17 looks back at performance and progress by the organisation over the last financial year.

Strong themes for the Commission have been empowering and protecting consumers, and continuing to raise standards across all gambling sectors. Other key focus areas have been around building partnerships and understanding across industry, government and other regulators, ensuring fair play on the National Lottery and improving regulation.

Highlights include:

  • launch of a strategy to improve consumer engagement
  • setting the social responsibility agenda with the boards of operators through the introduction of assurance statements
  • joining forces with regulatory partners such as the Competitions and Markets Authority and Advertising Standards Authority, to take action against unfair and misleading practices by online operators
  • revising the Commission’s approach to enforcement, enabling use of the full range of powers to drive up standards across the industry
  • a clear focus on Camelot's performance in protecting the integrity of the National Lottery and ensuring contributions to good causes in the UK are maximised.



Notes to editors

  1. More information about how we regulate the gambling industry
  2. Useful statistics on the gambling industry
  3. Previous annual reports


 Journalists can contact our press office on 0121 230 6700 or email: communications@gamblingcommission.gov.uk

Posted on 13 July 2017