Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
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The Gambling Commission today (30 April) published its business plan outlining its focus and priorities for 2018-2019.

The plan sets out how over the next year the regulator will protect the interests of consumers, prevent harm to consumers and the public, raise standards in the gambling market, optimise returns to good causes from lotteries and improve the way it regulates.

It is the first of three plans to be published over the lifespan of the Commission’s three year strategy.

As part of the plan the Commission will be pushing industry to designing-in protections and control measures right from the start of product development and accelerate the progress that operators are already making on consumer interventions. It also sets a commitment to better understanding the public health impact of problematic gambling.

William Moyes, Chair of the Gambling Commission, said: “Our ambitious plans for the next 12 months and beyond are designed to enable us to continue to respond to emerging risks and issues in a way that balances consumer choice and enjoyment with the risks associated with gambling, and the impact on wider society.

“Our strategy and plans will deliver real change for consumers, the gambling industry and for us as the regulator. Our aim is to make gambling fairer and safer and to raise standards across the industry.”


Notes to editors 

  1. Operating model.
  2. More information about how we regulate the gambling industry.
  3. Useful statistics on the gambling industry

Journalists can contact our press office on 0121 230 6700 or email: communications@gamblingcommission.gov.uk

Posted on 30 April 2018