Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
Skip to main content

In early 2020, we consulted on proposals to update licence condition 8.1 (display of licensed status) for gambling operators offering gambling products online.

Our consultation proposals wanted to make changes to licence condition 8.1.1 and 8.1.2 and to introduce a new licence condition (licence condition 8.1.3). These changes aimed to:

  • standardise the type of information that must be displayed on business-to-customer (B2C) and business-to-business (B2B) websites and mobile applications about an operator’s licensed status, and
  • extend the requirements to non-commercial societies, local authorities and external lottery managers offering access to lottery products online.

Our objective in making these changes is to improve visibility of a licensee’s licensed status for customers of online gambling products, supporting our work to keep gambling fair and safe.

Standardisation of the form of displayed licensed statuses will also enable us to better use data tools when we carry out compliance activity to check the licensed status of a gambling website or mobile application.   

We received 30 written responses to the consultation which ran for 12 weeks. The consultation response document summarises the responses received and explains our final position on each proposal.

Changes to the Licence Conditions and Codes of Practice (LCCP) because of this consultation will take effect on 31 October 2020.

They will affect all online B2C operators, remote B2B operators, non-commercial societies and local authorities holding society lotteries licences, and external lottery managers. Alongside changes to licence condition 8.1, we plan to produce guidance for operators on the format to be used for displaying licensed status.

Posted on 30 July 2020