Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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On 29 April 2020, the Commission released the response to the consultation proposing the removal of condition, 2.1.1, which requires licensees to apply for a variation of their licence when adding or relocating key equipment to a different jurisdiction.  We also proposed that we would no longer require licensees, under notification requirement, to tell us when they add or relocate key equipment within the same jurisdiction. 

These two changes will take effect from 29 July 2020.  From this date, the Commission will no longer require remote operators to:

  1. make an application to vary the licence prior to adding or relocating any remote key equipment from the jurisdiction stated in Schedule R of the licence
  2. submit a key event if they move remote key equipment within a jurisdiction.

To prepare for these changes, we will be changing eServices to remove the sections relating to remote key equipment.  Similar changes will be made to the Operating Licence (OL) variation form available to download from our website.

Please note that any applications submitted up to and including 28 July 2020 will be processed as normal.  If you then choose to withdraw the OL variation application, please note that you will not be entitled to a refund.

It is advised that you destroy any old downloaded copies of the OL variation form as these will no longer be accurate.

Posted on 13 July 2020