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  1. Public register
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  3. Sanction for Gibbons Maxine Karen
Sanction

Gibbons Maxine Karen

Account number:
19715
Decision date:
10 November 2020
Outcomes:
Warning

Details

Following a licence review, the Commission decided to issue Ms Maxine Gibbons with a warning under section 117(1)(a) of the Gambling Act 2005.

The reason for this decision was because, as a Personal Management Licence holder whilst employed at London Clubs Manchester Limited with oversight of the day to day management of a single set of premises, Ms Gibbons failed to ensure:

  • policies, procedures and controls were implemented effectively, taking into account any applicable learning or guidelines published by the Gambling Commission, in breach of licence condition 12.1.1.3. In particular, the gathering of customer and enhanced due diligence documents to the required standards
  • compliance with the requirements of social responsibility code provision 3.4.1 (Customer interaction) relevant at the time of the failings. In particular, adequate and effective recording of customer interactions.

In reaching our decision we concluded that Ms Gibbons was not solely accountable for the failings which were systemic within the Caesars Entertainment UK Limited (CEUK) business.

Ms Gibbons has been open and transparent throughout our engagement with her.

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