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  1. Public register
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  3. Sanction for McGowan Susan

McGowan Susan

Account number:
Decision date:
3 December 2020


Following a licence review, the Commission decided to issue Ms Susan McGowan with a

warning under section 117(1)(a) of the Gambling Act 2005.

The reason for this decision was because, as a Personal Management Licence holder whilst employed at London Clubs Glasgow Limited with oversight of the day to day management of a single set of premises, Ms McGowan failed to ensure:

  • policies, procedures and controls were implemented effectively, taking into account any applicable learning or guidelines published by the Gambling Commission, in breach of licence condition In particular, the gathering of customer and enhanced due diligence documents to the required standards
  • compliance with the requirements of social responsibility code provision 3.4.1 (Customer interaction) relevant at the time of the failings. In particular, adequate and effective recording of customer interactions.

In reaching our decision we concluded that Ms McGowan was not solely accountable for the failings which were systemic within the Caesars Entertainment UK Limited (CEUK) business.

Ms McGowan has been open and transparent throughout our engagement with her. 

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