Gordon George Mackenzie
Following a review under section 116 of the Gambling Act 2005, the Commission decided to issue Mr George Mackenzie Gordon with a warning under section 117(1)(a) of the Act.
The reason for this decision was because as a Personal Management Licence holder, whilst employed as a Venue Director at London Clubs Brighton Limited, with oversight of the day-to-day management of a single set of premises, Mr Gordon failed to ensure:
- policies, procedures and controls were implemented effectively, taking into account any applicable learning or guidelines published by the Gambling Commission, in breach of licence condition 188.8.131.52. In particular, the gathering of customer and enhanced due diligence documents to the required standards
- compliance with the requirements of social responsibility code provision 3.4.1 (Customer interaction) relevant at the time of the failings. In particular, adequate and effective recording of customer interactions.
In reaching our decision we concluded that Mr Gordon was not solely accountable for the failings which were systemic within the Caesars Entertainment UK Limited (CEUK) business.
Mr Gordon was also open and transparent throughout our engagement with him.