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  1. Public register
  2. Regulatory action register
  3. Settlement for Shaftesbury Casino Limited

Shaftesbury Casino Limited

Account number:
Decision date:
30 March 2021
Payment in lieu of financial penalty, Commission costs, Public statement and Commission costs


The Commission investigated Shaftesbury’s handling of 12 customers following concerns identified at a compliance assessment in August 2019.

Our investigation identified failings in the way Shaftesbury identified and managed customers who were at higher risk of gambling related harm and who presented a higher risk of money laundering or terrorist financing.  These failings stemmed from Shaftesbury failing to identify risks relating to money laundering (AML) and having inappropriate anti-money laundering (AML) and safer gambling policies and procedures.

On 24 October 2019, we gave Shaftesbury notice that we were commencing a review of its operating licence.  That review revealed Shaftsbury had breached a number of conditions of its operating licence.

Shaftesbury cooperated throughout the course of our investigation and has accepted that its money laundering and terrorist financing risk assessment was not appropriate and that its policies and procedures in respect of AML and safer gambling were not appropriate nor implemented effectively.  It has accepted that it failed to act in accordance with conditions of its operating licence between January 2017 and August 2019.

In line with our Statement of principles for licensing and regulation, Shaftesbury has agreed a regulatory settlement consisting of: 

  1. £260,000 payment in lieu of a financial penalty, which will be directed towards  delivering the National Strategy to Reduce Gambling Harms
  2. Agreement to the publication of a statement of the facts in relation to this case
  3. Payment of £11,690.41 towards the Commission’s costs of investigating the case.

Agreement to the publication of a statement of facts in relation to this case - with the news story/ public statement being linked off the "a statement of facts".

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