Double Diamond Gaming Limited
The Commission investigated Double Diamond’s handling of 35 customers following concerns identified at compliance assessments of its four premises in July and August 2019.
Our investigation identified failings in the way Double Diamond identified and managed customers who were at higher risk of money laundering and gambling related harm. These failings stemmed from inadequate anti-money laundering (AML) policies and procedures and the ineffective implementation of safer gambling policies and procedures.
On 24 October 2019, the Commission gave notice to Double Diamond that we were commencing a review of its operating licence. That review revealed Double Diamond had breached a number of conditions of its operating licence.
Double Diamond cooperated with our enquiries throughout the course of our investigation and has accepted its policies and procedures in respect of AML and safer gambling were not appropriate or implemented effectively. It has accepted that it failed to act in accordance with conditions of its operating licence between January 2017 and August 2019.
In line with our Statement of principles for licensing and regulation, Double Diamond agreed to a regulatory settlement consisting of:
- £247,000 payment in lieu of a financial penalty, which will be directed towards delivering the National Strategy to Reduce Gambling Harms
- Agreement to the publication of a statement of the facts in relation to this case
- Payment of £24,530.81 towards the Commission’s costs of investigating the case.