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  1. Public register
  2. Regulatory action register
  3. Settlement for PT Entertainment Services Limited

PT Entertainment Services Limited

Account number:
Decision date:
27 May 2020
Payment in lieu of financial penalty and Public statement


In May 2019, the Commission started a review of the operating licence of PT Entertainment Services Limited (PTES), arising from the death by suicide of one of its customers.

Prior to completion of the review, PTES surrendered its operating licence. It found that PTES was guilty of serious failures social responsibility obligations. These failures also amounted to a neglect to uphold the licensing objectives in relation to prevention of crime and protecting vulnerable people from being harmed or exploited by gambling.

If the licence had not been surrendered, the Commisson would have imposed a financial penalty of £3.5million and considered whether other sanctions were appropriate.

Agreement to the publication of a statement of facts in relation to this case - with the news story/ public statement being linked off the "a statement of facts".

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