PT Entertainment Services Limited
In May 2019, the Commission started a review of the operating licence of PT Entertainment Services Limited (PTES), arising from the death by suicide of one of its customers.
Prior to completion of the review, PTES surrendered its operating licence. It found that PTES was guilty of serious failures social responsibility obligations. These failures also amounted to a neglect to uphold the licensing objectives in relation to prevention of crime and protecting vulnerable people from being harmed or exploited by gambling.
If the licence had not been surrendered, the Commisson would have imposed a financial penalty of £3.5million and considered whether other sanctions were appropriate.
More information about this case can be found on the Commission's website.