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  1. Public register
  2. Regulatory action register
  3. Settlement for In Touch Games Limited

In Touch Games Limited

Account number:
Decision date:
15 May 2019
Payment in lieu of financial penalty, Commission costs and Public statement


The Commission carried out an investigation into In Touch Games Limited, which identified weaknesses in its anti-money laundering and social responsibility controls.

The investigation found breaches of:

  • Licence condition 12.1.1(1)
  • Licence condition 12.1.1(2) and 12.1.1(3)

The investigation also found a failure to comply with:

  • Social responsibility code provision 3.4.1

In line with our Statement of principles for licensing and regulation, InTouch has agreed a regulatory settlement consisting of:

  • A payment in lieu of a financial penalty of £2,200,000 which will go to a gambling harm related charity to address the risk of harmful gambling,
  • An agreement to publication of a statement of facts by the Commission, and
  • A payment of £14,565 towards the Commission’s costs.

For more information, please see the Commission’s public statement, which can be found on our website.

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