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Actions taken by BGO Entertainment Limited

BGO acknowledges that the policies relating to AML and customer interaction in force at the relevant time were ineffective. It has now improved those policies and will continue to review them as appropriate.

The Licensee has agreed to make a variation of their licence which includes:

Licensee shall apply enhanced due diligence measures (EDD) to the top 250 customers within its customer profiling system where it is required to do so in accordance with both the Money Laundering Regulations 2017 and the Gambling Commission’s published guidance concerning AML. This will consist of the top 125 customers by drop (deposits) and the top 125 customers by loss, in each case based on customers who have placed a bet in the previous 12 months, irrespective of whether such customer’s account is, at the relevant time, active, frozen / closed or self-excluded. The top customers shall be determined by their drop (deposit) and loss in the previous 12-month period. This EDD is to be conducted within three months of the publication of the public statement and conducted thereafter every 12 months as required. The findings of each review should be presented to the Board of Licensee and acted upon. Records are to be maintained and presented to the Gambling Commission when required.

Licensee shall maintain a record of the effectiveness of the Responsible Gambling checks that it undertakes on the top 250 customers within its customer profiling system. This will consist of the top 125 customers by drop (deposits) and the top 125 customers by loss, in each case based on customers who have placed a bet in the previous 12 months, irrespective of whether such customer’s account is, at the relevant time, active, frozen / closed or self-excluded. The top customers shall be determined by their drop (deposit) and loss in the previous 12-month period. The Responsible Gambling checks should be conducted in line with the Gambling Commission’s published guidance. This review is to be conducted within three months of the publication of the public statement and conducted thereafter every 12 months as required. The findings of each review should be presented to the Board of Licensee and acted upon. Records are to be maintained and presented to the Gambling Commission when required.

BGO recognises there have been considerable learnings from these cases and has invested in improving its AML and responsible gambling processes. BGO states it is also committed to working with the industry to raise standards, particularly in relation to safer gambling.

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BGO Entertainment Limited Findings
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BGO Entertainment Limited Regulatory Settlement
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